Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They contain information that is read by the website when you revisit it. Cookies are widely used to make websites work more efficiently, improve the user experience, and provide information to site owners. They can be 'persistent' (remaining on your device until they expire or you manually delete them) or 'session' (deleted when you close your browser).

Mood Global Services B.V. uses different types of cookies for various purposes across all its digital properties. They are classified based on their function and origin (first-party or third-party).

1. First-party cookies

These are cookies set directly by the website or platform you are visiting (managed by Mood Global Services B.V.). They are used for technical purposes, to remember your preferences, or to collect aggregated analytical data.

2. Third-party cookies

These cookies are set by a domain other than the website or platform you are visiting. This happens when the website incorporates elements from other sites, such as images, social media plugins, or third-party analytics services. Mood Global Services B.V. integrates third-party services that set their own cookies.

3. Classification by purpose

• Strictly Necessary Cookies (Technical): These cookies are essential to enable you to navigate the website and use its features, such as accessing secure areas of the site, managing your session, or storing your consent preferences. Without these cookies, the website cannot function properly. These cookies do not require user consent.

• Functionality Cookies: These cookies allow the website to remember choices you've made (such as your username, language, or the region you're in) and provide enhanced, more personalized features. They can also be used to provide services you've requested, such as watching a video or commenting on a blog. These cookies require the user's consent, although in some cases they may be considered technical cookies if strictly related to a functionality requested by the user.

• Performance and Analytics Cookies: These cookies collect information about how users use the website, for example, which pages they visit most often, how long they spend on the site, or whether they receive error messages from web pages. This information is used to improve the website's performance and user experience. If anonymized and used only to produce aggregate statistics, they can be considered technical cookies and do not require consent. If they allow the user to be identified or are used to track behavior across multiple websites, consent is required.

• Targeting and Advertising Cookies (Profiling): These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website, and this information is shared with other organizations, such as advertisers. They always require the user's explicit consent.

The processing of personal data via cookies is based on different legal bases, depending on the type of cookie:

Consent: For functional (not strictly necessary), analytical (not anonymized), and profiling cookies, the legal basis is your explicit consent, freely given and revocable at any time.

Legitimate Interest: For strictly necessary (technical) cookies, the legal basis is Mood Global Services' legitimate interest in ensuring the proper functioning and security of the platform.

Below is a detailed list of the cookies and similar technologies Mood Global Services uses, including their providers, purpose, duration, and category. We have entered into data processing agreements with the relevant third-party companies, where required. We encourage you to consult the privacy policies of these third-party providers for more details on their data processing practices.

Note on Google Analytics cookies: We have implemented Google Analytics with IP masking to reduce the ability to directly identify users. We have entered into a data processing agreement with Google, which strictly defines the data Google is allowed to store. We do not allow Google to use this information for other services it provides, unless otherwise specified and consented to by the user. This information is automatically deleted after 26 months.

When you first access the Mood Global Services platform, you will be presented with a cookie banner that will allow you to express or deny your consent to the installation of non-essential cookies. You can choose to accept all cookies, reject all cookies (except technical cookies), or customize your preferences by category.

1. Revokes the consensus

You can change or withdraw your consent at any time through the cookie settings available on our website (link usually found in the footer or in your account settings) or directly through your browser settings.

2. Browser settings

Most browsers allow you to control cookies through their settings. You can configure your browser to accept all cookies, reject them all, or notify you when a new cookie is being set. You can also delete cookies already stored on your device. Please note that disabling cookies, especially technical ones, may affect the functionality of Mood Global Services and other websites you visit.

For information on how to manage cookies in your browser, you can consult the following resources:

• • Google Chrome
• • Mozilla Firefox
• • Apple Safari
• • Microsoft Edge

Some of our third-party service providers that use cookies may transfer personal data outside the European Union (EU) or the European Economic Area (EEA). In these cases, Mood Global Services ensures that the transfer complies with the provisions of the GDPR by implementing appropriate safeguards such as the Standard Contractual Clauses approved by the European Commission or by verifying the existence of adequacy decisions.

We reserve the right to modify this Cookie Policy in the event of changes to our online services, the technologies we use, or applicable law. We will notify you of any changes by posting the new Cookie Policy on this page and updating the 'Effective Date' at the top of this Cookie Policy. We recommend that you periodically review the Cookie Policy for any updates.

For any questions or clarifications regarding this Cookie Policy, please contact us at 'info@moodglobalservices.com.'

• Mood Global Services B.V.

Spinozastraat 47C, 1018 HJ

Amsterdam, Netherlands

• info@moodglobalservices.com

VAT number: 85502081

• +31-6-19565119

Last updated: March 2026 – Version compliant with AI Act (EU 2024/1689), Data Act (EU 2023/2854), GDPR.